How we use cookies and similar technologies
Cookie Policy
1About this Policy
This Policy explains how TESSA uses cookies and similar technologies on www.tessadesk.com. It should be read with our Privacy Policy.
| Website | www.tessadesk.com |
| Operator | SIA “TESSA ONE”, trading as TESSA |
| Registered office | Augusta Deglava iela 122 - 63, Rīga, LV-1082, Latvia |
| Contact | desk@tessadesk.com | +371 20 95 5002 |
2What cookies and similar technologies are
Cookies are small files stored on or accessed from a device when a website is visited. Similar technologies may include local storage, pixels, tags, scripts and device identifiers. These technologies can support website functionality, remember choices, measure usage or enable advertising. Session cookies generally expire when the browser closes; persistent cookies remain until they expire or are deleted.
3Our current use
TESSA does not intentionally use analytics, advertising, personalisation or social-media tracking cookies on this website. The website is hosted by Netlify. Quote requests are received by a Netlify server function and delivered to us by email through our email provider, Spacemail. The quote form is protected against automated abuse by Cloudflare Turnstile. The website loads the Poppins and Inter fonts from Google’s font servers and provides an external link to WhatsApp. These services may process technical information, but such processing does not necessarily involve cookies or similar technologies stored on your device.
The table below describes the website’s known functionality. It is not a substitute for checking the live website and its current configuration for cookies and other storage technologies.
| Category / provider | Purpose | Data or technology | Duration / control |
|---|---|---|---|
| Hosting and security / Netlify | Host and deliver the website, maintain availability and protect against malicious or abusive requests. | Technical request data and server logs may be processed. Cookies or similar technologies, if any, depend on the services and configuration in use. | Server-log retention and any browser-storage duration depend on the applicable service configuration and provider retention practices. |
| Web fonts / Google Fonts | Deliver the Poppins and Inter fonts used on the website. | If fonts are requested directly from Google’s servers, Google may receive technical request information, including IP address and browser-related information. An external font request does not by itself establish that cookies are set. | No TESSA cookie is intentionally used for this purpose. Any processing by Google is subject to Google’s applicable policies. |
| Quote request form / Netlify Functions, Spacemail | Receive and process enquiries and quote requests submitted by visitors. | Information entered in the form and associated technical request data are processed by a Netlify server function and sent to TESSA by email via Spacemail. A hidden honeypot field is used to help detect automated submissions. | Enquiry records are retained in accordance with TESSA’s Privacy Policy and applicable retention requirements. No TESSA cookie is set for this purpose. |
| Bot protection / Cloudflare Turnstile | Protect the quote form against spam and automated abuse. This security check is strictly necessary for the form the visitor chooses to use. | A Cloudflare script runs a check in the browser and processes technical information such as IP address and browser and device characteristics to distinguish people from automated traffic. | Any processing or browser storage is limited to the security check and governed by Cloudflare’s Turnstile privacy terms. |
| External link / WhatsApp / Meta | Allow visitors to choose to contact TESSA through WhatsApp. | The website provides an external link rather than intentionally embedding WhatsApp content on the page. After a visitor follows the link, WhatsApp or Meta may process information under its own policies. | Any subsequent cookies, identifiers or app data are governed by the relevant provider and the visitor’s browser or app settings. |
4Legal basis and consent
Under applicable EU and Latvian rules, storing information on or accessing information from a visitor’s device generally requires prior consent unless the technology is strictly necessary to provide a service expressly requested by the visitor or another legal exemption applies. The legal basis for any related processing of personal data is explained in our Privacy Policy.
A consent banner may not be necessary if the website uses only technologies that are exempt from consent. This depends on the website’s actual behaviour, not merely on our intention. If we introduce non-essential cookies or similar technologies requiring consent, they will remain disabled until the visitor has given valid consent. Accepting and rejecting will be equally accessible, consent will not be bundled, and visitors will be able to withdraw or change their choice.
5Managing your choices
Website controls: if a cookie-settings control is provided, use it to accept, reject or change categories that require consent.
Browser settings: most browsers allow you to view, block or delete cookies. Blocking technologies needed for core functionality may affect parts of the website.
Stored data: you can clear website data through your browser or device settings.
Third-party services: manage WhatsApp and other third-party services through their own privacy and device settings.
Browser controls vary by product and version; consult the browser publisher’s current help pages. A “Do Not Track” signal does not have a universally agreed legal or technical effect. We will honour legally recognised preference signals where required by applicable law.
6Third parties and international transfers
Netlify, Cloudflare, Spacemail, Google and WhatsApp/Meta may process data in different capacities depending on the activity, including as processors or independent controllers. Their services may involve processing outside the European Economic Area. Where TESSA is responsible for an international transfer, we will rely on an applicable lawful transfer mechanism and provide relevant information in our Privacy Policy. Third-party processing is also subject to the providers’ own notices and applicable agreements.
7Changes to the website or cookie list
The technologies used on a website may change when code, hosting settings, embedded content or suppliers change. We will periodically review the website and update this Policy when necessary, including before or when new technologies are introduced. The effective date above identifies the current version.
8Contact and complaints
Questions or requests about this Policy may be sent to desk@tessadesk.com or by post to the registered office listed above. You may also lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija), Elijas iela 17, Rīga, LV-1050, Latvia, at pasts@dvi.gov.lv, or with another competent supervisory authority in the European Economic Area.